"There’s a couple of big things when it comes to AI powered testing,” said Micro Focus chief technologist Don Jackson. "These findings show the need for organizations to advance their modernization initiatives through AI-powered continuous quality and test automation tools," said Rohit De Souza, Senior Vice President and General Manager of Micro Focus' ITOM and ADM product groups and Leader of the CTO Office and Product Security. But the report found that AI is offloading some cognitive tasks from humans to the computer. The rise of AI in quality is extending what testers can accomplishįor years, industry leaders and consultants have been complaining about the hype around AI. Just because all these things are important doesn't mean every project will do all these things in the same ratio." It's discarding the things that are not important, moving into a world that is more interconnected with more tools to support it. "The industry feels like it's grown up now, it's matured, it's looking at a bigger picture.
The slight drop in the role of QA as the "custodian of quality" could be because testing has been pushed beyond a particular person, onto everyone on the software delivery team.Īndrew Fullen, head of innovation and technology for Sogeti in the United Kingdom, said that means a wider role for, and perception of, quality. As a consultant, I would be tempted to read this as immaturity, but the authors of the report see it differently: that management is finally seeing QA as about more than finding defects. Put differently, nearly everyone wants everything. The percentages vary only from 58% to 62% and haven't changed much in the past four years.įigure 1: The objectives of quality assurance and testing. Source: Capgemini/Sogeti The first figure in the report is about the objectives of QA: Find problems early, go faster, and contribute to business growth or customer satisfaction. Testing and quality are playing a bigger role You'll want to dive in for all the details, but for a topline summary here are eight key takeaways from the newest World Quality Report-everything you need to know, along with comments from the authors, and other experts, who shared their views of the results. The World Quality Report 2021-22, sponsored by Micro Focus, is Capgemini and Sogeti's 13th such effort, giving the authors over a decade of data to show not just the state of software quality, but how trends-and the culture of quality-have been changing.Īt 72 pages, the report is very thorough, and what this year's report reveals might surprise you. For its annual World Quality Report, Capgemini and Sogeti interviewed thousands of technologists and technology leaders to learn the state of software quality practice.